Warranty


GREATLAKES PUP GUARANTEE 

The puppy you have selected is warranted by us to the original purchaser to be healthy at the time of purchase...in accordance with the above, We also warranty your puppy to be free from Parvo Virus, Distemper, Hepatitis, Corona Virus, for a full fourteen days from the date of purchase. Should your veterinarian detect any of the above mentioned diseases within the fourteen day period immediately following your purchase, you must notify us within twenty four hours (586-914-6129).



We need your cooperation. You must take responsibility for your pet. Our warranty stipulates that you must have you puppy examined by a licensed veterinarian within 7 days of taking possession. (PLEASE NO VACCINES UNTIL SECOND VISIT) After reviewing the records we have provided and evaluating your puppy, your veterinarian will provide a schedule of the remaining preventive care steps.  Do not put off this initial vet visit.

Remember that we have been monitoring your puppy's health daily.  A new home, new food, new people: are all stressful.  These stresses can lead to rapid changes in your puppies general health.  Seeking advice from Doctor Pup and your veterinarian will help reduce the risks. IF YOU HAVE A PROBLEM PLEASE CONTACT US IMMEDIATELY BY CALLING 586-914-6129, WE ARE AVAILABLE 24/7 AT THAT NUMBER AND WILL ASSIST YOU.

Some problems do not become apparent until later in your puppy's development. This can happen with any puppy regardless of breed, sex, or genetic background. These issues are some of the hardest to understand and accept.  We want you to know that we will be here to help should something like a congenital or hereditary disorder arise in the first 90 days.  We will help provided you have been responsible in your duties as a pet owner.

In order to validate your guarantee you must keep the puppy under regular and continued care of a licensed veterinarian and remain an active member of Doctorpup.com for a minimum of 90 days.  Maintaining a relationship with Dr Pup and your local vet will provide an education that is the foundation for a healthy, happy puppy.  Failure to comply with the above will result in immediate termination of this guarantee.  We will extend your guarantee up to 3 years as long as you remain a member of Doctorpup.com and continue recommended care with your local vet.


WE DO NOT COVER:

·          The genetic conditions we do not cover are inguinal and umbilical hernias, retained testicles, cherry eyes.  These conditions are common and can be fixed easily when the puppy is spayed or neutered.  We feel it puts too much stress on the puppy to have any of the above procedures performed at a young age.

·          Luxating patellas or congenital hip disease are not covered unless detected within the first 30 days.  

·          Great Lakes Pup does not cover common parasites (i.e. coccidia, giardia) or respiratory infections; if detected early both items are simple to treat and should never be a cause for death.

·          Absolutely no warranty claims will be accepted for issues resulting from LOW BLOOD SUGAR

·          Diagnostics related to grade 1 or 2 heart murmurs most are transient and represent no threat to your puppy

       You can find logical and easy to understand information on these conditions by entering the condition in the Doctorpup.com search box in top right hand corner


Breeding Stock:  If you plan on breeding your new addition please make sure you ask specifically for breeding stock as we will ensure your new puppy will meet your requirements


IN THE CASE OF SUDDEN DEATH; WE REQUIRE AN NECROPSY TO BE PREFORMED IN ORDER TO FILE A WARRANTY CLAIM.  AS A COURTESY GREAT LAKES PUP WILL OFFER 50% DISCOUNT OFF THE PURCHASE OF A NEW PUPPY (UP TO $500) IF YOU ARE UNABLE OR CHOOSE NOT TO GET AN NECROPSY PREFORMED. 


THE ONLY EXCLUSION TO OUR WARRANTY IS THAT WE WILL NOT ACCEPT ANY WARRANTY CLAIMS FROM BANFIELD PET HOSPITALS (BANFIELD IS ASSOCIATED WITH PETSMART PET SUPPLIES) OR VCA PET HOSPITALS.

  **ALL OTHER PET HOSPITALS ARE ACCEPTED.**

ALL PUPPIES PURCHASED AT GREATLAKESPUP RECEIVE A FREE INITIAL VET EXAM AT: 

HAMILTON ANIMAL HOSPITAL - 1537 N MAIN ST CLAWSON, MI 48017

  IF YOU LIVE 25 MILES OR LESS FROM HAMILTON ANIMAL HOSPITAL IN CLAWSON, MI WE REQUIRE YOU TO TAKE THE PUPPY TO THEIR CLINIC FOR ANY WARRANTY RELATED ISSUES. IF YOU CHOOSE NOT TO USE HAMILTON ANIMAL HOSPITAL or LIVE OUTSIDE THE 25 MILE RADIUS ALL VET BILLS INCURRED RELATED TO WARRANTY ISSUES WILL BE AT YOUR OWN EXPENSE INITIALLY AND REIMBURSEMENT WILL BE MADE AT RATES HAMILTON ANIMAL HOSPITAL WOULD CHARGE.

No cash refunds, No vet bill refunds, only credit towards new puppy will be awarded.

To file a warranty claim please fax vet diagnosis to: 586-914-6129
or scan and email to: 
sales@greatlakespup.com

 PRINT NAME: I _________________________________ READ THE ABOVE GUARANTEE AND UNDERSTAND IT IN ITS ENTIRETY, I UNDERSTAND THAT ALL SALES ARE FINAL. YOUR WARRANTY MUST BE ACTIVATED IMMEDIATELY AFTER PURCHASE. WARRANTY CARD ACTIVATION CODE: __________ INITIALS: ________


SIGN NAME: X________________________________DATE:_____/_______/_________


Jurisdiction Clause - Any civil action against Great Lakes Pup must be filed within the state of Michigan.